Our service is provided on an advance payment month to month basis. We provide a 30 day money back guarantee, if all equipment is returned in the same condition as it was received. We want you to be happy with your service. Bayfield Wireless needs written notification stating you wish to terminate your service within the first 30 day time frame for this refund policy to be honored. This refund policy expires after the first 30 days of service. The refund includes 50% of the installation charges and 100% of the activation and monthly services charges.